Our vision is to make representation accessible to every employee in New Zealand without adding financial stress. We’ve designed our fees to be fair and flexible, only charging when we achieve a successful outcome for you, and we’ll always try to have your employer cover the costs. For cases needing extra work, like court proceedings, we’ll agree on clear, reasonable costs upfront. If you choose to end our services early, we’ll only charge for the work done, keeping things as affordable as possible.

Contingency Fees

No fees will be charged unless the Company achieves a successful outcome, defined as the Client receiving a Settlement Amount resulting from the Company’s Services through negotiation or mediation. Upon a successful outcome, the Company’s fee will be on a contingency basis, not exceeding NZ$4,500 plus GST (if applicable). The Company will endeavour to negotiate payment of these fees by the Client’s employer.

Fee Adjustments

If the Company’s fees impede negotiations on the Client’s behalf, the Company may, at its sole discretion, reduce the fees or negotiate payment from the Client’s Settlement Amount, not exceeding 30% of the Settlement Amount. This fee includes all disbursements and costs incurred during service provision and is payable immediately upon the Client’s receipt of the Settlement Amount.

Employment Relations Authority or Court Cases

The contingency fee structure does not apply to cases before the Employment Relations Authority or the Employment Court. The Company will provide a separate cost estimate for such cases, typically double the standard service fees, which must be agreed upon in writing before proceeding.

Termination by Client

If the Client terminates this agreement after the Company has commenced work, the Client may be liable for fees for Services rendered, calculated at the Company’s standard hourly rate of NZ$300 per hour plus GST. The Company will provide an estimate of such fees upon termination, payable within seven (7) calendar days.

Fee Changes

The Company reserves the right to modify its fees, including contingency fees, hourly rates, and other charges, at its sole discretion without prior notice. Fee changes will apply to Services provided after the change date, and the Company will notify the Client of applicable changes as soon as practicable, where feasible.

Overdue Accounts

Unless prior arrangements for automatic instalments are made, invoices are due within seven (7) calendar days of issuance. Overdue invoices may incur a monthly account handling fee of NZ$25.00 plus GST and interest at 2.5% per month on the overdue balance. If referred to a debt collection agency, the Client is solely responsible for all associated costs.